PC Setup

Take the hassle out of computer and computer peripheral setup with this PC setup service. We will set up your computer (including your monitor, keyboard, mouse and speakers), install 1 software application and 1 external peripheral device, configure your existing Internet configuration and 1 existing e-mail account and test your PC for proper functionality.

Agent Work Time: 1 to 2 hours

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Computer Optimization

Ensure your PC runs smoothly and securely with this PC enhancement and optimization service. We will enhance PC speed and performance, enable basic security features, remove unwanted programs and ensure your PC is functional for everyday use.

Agent Work Time: About 1 hour

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Software Install

Get that important piece of software up and running on your computer with this software installation service for Mac or PC. We will install and/or repair, configure and update 1 software title and add convenient desktop, start menu and quick launch bar shortcuts for quick and easy access. Software not included. 

Agent Work Time: About 1 hour

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Software Suite Install

Protect your home computer from harmful Web traffic with this software suite installation service for Mac and PC. We will install and/or repair, configure and update antivirus, antispyware, firewall, Web browsing and antiphishing software and create convenient desktop, start menu and quick launch bar shortcuts for quick and easy access. Software not included.

Agent Work Time: 1 to 2 hours

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Standard Gamers' Optimization

Before you enter the virtual arena, ensure you’ll make the most of your gaming experience with this enhancement and optimization service for your PC. We will upgrade hardware, enhance PC speed, remove unwanted programs and ensure your PC is functional for your next virtual match.

Agent Work Time: 1 to 2 hours

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Advanced Gamers' Optimization

Get in the game with the tools you need to make the most of your gaming experience with this enhancement and optimization service for your PC. We will upgrade hardware, enhance PC speed, remove unwanted programs and ensure your PC is functional for the virtual playing field.

Agent Work Time: 1 to 2 hours

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Electronic Device Setup and Troubleshooting

Add a compatible electronic device to your wired or wireless network with this electronic device setup service for Mac or PC. We will install 1 electronic device, such as a Mac, PC, access point, print server, wireless range extender, game console, TiVo or Slingbox, on your home network. 

Agent Work Time: 1 to 2 hours

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Operating System Install

Running the latest operating system helps maximize PC performance and security. But installation can take hours. Why not leave it to the experts? We’ll provide a complete, professional installation, along with reinstallation of drivers, software and updates.

Agent Work Time: 1 to 2 hours

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Computer Checkup

Make sure you’re getting the most from your computer with this checkup service. We will make sure everything is in working order and remove any unnecessary programs to improve your PC's performance. We’ll also make sure all updates, software fixes and security enhancements are up to date.

Agent Work Time: 2 to 3 hours

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Diagnostic

Get to the bottom of the problems plaguing your computer with this diagnostic service. After testing all of the software and hardware on your computer, we will diagnose and explain any problems facing your PC. We will follow up with an estimate for repair and a professional system analyzer report so you can make an informed decision regarding your next step.

Agent Work Time: 1 to 2 hours

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Diagnostic & Repair (Virus & Spyware Removal)

Make sure your computer is ready for action with this diagnostic and repair service. We will uncover and solve any operating system issues, remove viruses and spyware and optimize your PC for improved performance. 

Agent Work Time: 3 to 4 hours

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Diagnostic & Repair with Backup

Protect your important files, photos and music from extinction by drive crash with this diagnostic, repair and backup service for your PC. We will troubleshoot and repair problems, remove viruses and make sure essential information is backed up. 

Agent Work Time: 3 to 4 hours

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Diagnostic & Repair with Protection

Enjoy a faster, cleaner and more efficient PC with this diagnostic, repair and protection service. We will optimize, clean and troubleshoot your computer and remove malware to ensure your computer is in tip-top shape.

Agent Work Time: 3 to 4 hours

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Diagnostic & Repair with Upgrade

Take your processing and graphics to new heights with this diagnostic, repair and upgrade service for your PC. We will troubleshoot, repair, optimize and clean your computer in addition to installing software and 1 hardware device.

Agent Work Time: 3 to 4 hours

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