Porting Instructions:

The following is documentation required in order to process your porting request:

Letter of Agency (LOA)

• If you have accounts with different names on them you will need an LOA for each account.

• Even if the name on your existing account is misspelled you must spell the name on the LOA as it exists on the bill.

• A separate LOA needs to be submitted for different billing telephone numbers as well.

• LOA must be within 15 days.

• LOA must be signature must include a legible printed name as well as the signed name.

Copy of the most current bill(s)

• Bills must be within 30 days.

Porting Timeframes

• 2 business days to review and submit the order.

• 10-15 business days for the port to complete (as long as there are no rejects on the port).

• This is about 3 to 4 weeks.

• Please be aware that if there are rejections on the port this time will vary and we cannot guarantee a time of resolution with the port.

• As the status of your port changes, you will be receiving Status Reports with the most up to date information on your ports.